Shipping Policy

Last Updated: May 02, 2026

This Shipping Policy explains how SMITH VENUS MARIE, operated by SMITH VENUS MARIE LLC, processes, prepares, ships, and delivers customer orders.

By placing an order through our website, you acknowledge that you have reviewed and agreed to the shipping terms described below.

1. Shipping Destination

SMITH VENUS MARIE currently accepts and ships orders exclusively within the United States.

Customers must provide a complete and valid United States delivery address during checkout. We do not currently offer international shipping or direct delivery to addresses outside the United States.

Shipping availability for a particular address will be confirmed during checkout. We reserve the right to decline or cancel an order when the delivery address is incomplete, invalid, unsupported, or located outside our service area.

2. Shipping Rates

We offer the following standard shipping rates for eligible United States orders:

Orders with a qualifying merchandise subtotal of $75.00 or more: Free Standard Shipping
Orders with a qualifying merchandise subtotal below $75.00: $5.99 Standard Shipping

The qualifying merchandise subtotal is calculated after promotional discounts have been applied and before taxes and shipping charges are added.

The applicable shipping charge will be displayed during checkout before the customer submits payment. Customers will have an opportunity to review the product subtotal, discounts, taxes, shipping charges, and final order total before completing the purchase.

Unless expressly stated otherwise, taxes, gift cards, previously purchased items, canceled products, refunded products, and shipping charges do not count toward the $75.00 free-shipping threshold.

3. Order Processing and Handling Time

Our standard order processing and handling time is:

3 business days

Handling time is the period required to review, verify, prepare, produce when applicable, inspect, package, and transfer an order to the shipping carrier.

Business days are Monday through Friday, excluding United States federal holidays and other days on which our fulfillment providers or shipping carriers are closed.

Orders placed on weekends, United States public holidays, or outside normal business processing periods will begin processing on the next available business day.

For example, an order placed on Saturday will normally begin processing on Monday, provided Monday is not a United States public holiday.

4. Made-to-Order Products

Some products sold by SMITH VENUS MARIE may be prepared, printed, assembled, or produced after an order is submitted.

The 3-business-day handling period may include:

Payment and order verification
Product preparation or production
Quality inspection
Packaging
Shipping-label preparation
Transfer to the shipping carrier

Submitting an order does not mean that the package has immediately entered carrier transit. Shipping transit begins after the order has completed processing and has been accepted by the carrier.

5. Estimated Delivery Time

Our estimated total delivery timeframe is:

5–11 business days

This estimated delivery timeframe consists of:

Processing and handling time: 3 business days
Estimated carrier transit time: approximately 2–8 business days

The estimated 5–11-business-day delivery period begins on the first applicable business day after the order is successfully submitted and payment is authorized.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates. Actual delivery may be earlier or later depending on the delivery address, product availability, order verification, production capacity, carrier operations, weather conditions, holidays, and other circumstances outside our reasonable control.

6. Processing Time Versus Transit Time

Processing time and transit time are separate stages of order fulfillment.

Processing time begins after a valid order is submitted and ends when the package is transferred to the shipping carrier.
Transit time begins when the carrier accepts the package and ends when the package is delivered or made available for pickup.

A shipping-label notification may be generated before the carrier completes its first physical scan. Tracking information may therefore take additional time to display movement after the label is created.

7. Order Confirmation

After an order is successfully submitted, the customer should receive an order confirmation at the email address entered during checkout.

The order confirmation may include:

Order number
Purchased products
Selected product options
Billing information
Shipping address
Order subtotal
Shipping charges
Applicable taxes
Total payment amount

Customers should review the confirmation carefully and contact us promptly at [email protected] if any information appears incorrect.

Please also check spam, junk, promotions, or filtered email folders if the confirmation email does not appear in the primary inbox.

8. Shipping Confirmation and Tracking

When tracking information is available, a shipping confirmation will be sent to the email address associated with the order.

The shipping confirmation may include:

The shipping carrier
The tracking number
A tracking link
The date the shipping label was created
Available delivery estimates

Tracking information may take approximately 24–48 hours to update after the shipping confirmation is issued. This delay does not necessarily mean that the order has not been transferred to the carrier.

Customers are responsible for monitoring the tracking information and making reasonable arrangements to receive the package.

9. Shipping Carriers

We may use different shipping carriers or fulfillment providers depending on the product, package size, order destination, carrier availability, and operational requirements.

The carrier assigned to an order may not be selected or changed by the customer unless a specific shipping option is expressly offered during checkout.

We may divide an order into multiple shipments when products are fulfilled from different facilities or become available at different times. When an order is divided, the customer may receive more than one tracking number and packages may arrive on different dates.

Customers will not be charged an additional standard shipping fee solely because we divide an order into multiple shipments.

10. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur because of circumstances including:

High seasonal order volume
United States public holidays
Severe weather
Natural disasters
Carrier service interruptions
Transportation delays
Production or inventory interruptions
Payment or fraud-prevention review
Incomplete or inaccurate shipping information
Access restrictions at the delivery location
Events outside our reasonable control

A delayed package is not automatically considered lost. Customers should review the latest carrier tracking information before contacting us.

If tracking has not updated for an extended period or the package has not arrived after the estimated delivery period, contact us at [email protected].

11. Customer Address Responsibilities

Customers are responsible for entering a complete, current, and accurate shipping address during checkout.

Before submitting an order, please verify:

Recipient’s full name
Street address
Apartment, unit, building, or suite number
City
State
ZIP Code
Any necessary delivery instructions
Email address used for order notifications

SMITH VENUS MARIE is not responsible for delivery delays, failed deliveries, lost packages, or additional costs resulting from inaccurate, incomplete, outdated, or undeliverable address information submitted by the customer.

12. Address Change Requests

If you notice an address error after submitting an order, contact us immediately at [email protected] and include your order number and the corrected address.

Address changes are not guaranteed. We may be unable to change an address after the order has entered production, fulfillment, packaging, or carrier processing.

An address change is not valid unless it has been confirmed by our customer support team in writing.

Submitting a change request does not automatically pause order processing.

13. Incorrect or Undeliverable Addresses

If a carrier is unable to deliver an order because the address is incorrect, incomplete, inaccessible, or unsupported, the package may be returned to the sender, held at a carrier facility, or disposed of according to the carrier’s procedures.

If an order is returned because of an address issue caused by information entered by the customer:

The customer should contact us for further instructions.
Additional shipping charges may apply before reshipment.
Original shipping charges may not be refundable.
A refund, when approved, may exclude shipping costs already incurred.

Any reshipment or refund will be reviewed under this Shipping Policy and our Return and Refund Policy.

14. Refused and Unclaimed Packages

A package may be returned to the sender if the customer refuses delivery, does not collect the package from an authorized pickup location, or fails to respond to a carrier delivery notice.

Refused or unclaimed packages are not automatically eligible for a full refund.

When a package is returned to us or our fulfillment provider, we will review the order. Original shipping costs and additional return-to-sender charges may be deducted from any approved refund when permitted by law and when the return was not caused by our error.

15. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please take the following steps:

Confirm that the shipping address on the order is correct.
Check the mailbox, parcel locker, porch, entrance, garage, and other secure delivery areas.
Ask household members or neighbors whether they accepted the package.
Check with a building manager, reception desk, front office, or mailroom.
Allow up to 1–2 additional business days because some carriers may update delivery status before final placement.
Contact the shipping carrier using the tracking number.

If the package is still missing after completing these steps, contact us at [email protected] and provide your order number, tracking number, and a description of the issue.

We may ask the customer to cooperate with a carrier investigation or provide additional information. A replacement or refund is not automatically guaranteed solely because a package cannot be located after the tracking record shows delivery.

16. Lost Packages

A package may be considered potentially lost when tracking has stopped updating for an extended period or the carrier confirms that the shipment cannot be located.

Customers must contact us at [email protected] so we can review the available tracking information and, when appropriate, contact the shipping carrier or fulfillment provider.

Do not initiate multiple claims with different parties for the same shipment. Duplicate or conflicting claims may delay the investigation.

If the package is confirmed lost, we will determine an appropriate resolution in accordance with the circumstances, carrier findings, our policies, and applicable law. An approved resolution may include a replacement or refund.

17. Damaged Packages

If a package or product arrives damaged, contact us promptly at [email protected].

Please provide:

Your full name
Your order number
A description of the damage
A photograph of the entire product
Close-up photographs showing the damage
A photograph of the outer packaging
A photograph of the shipping label

Please retain the product, packaging, and shipping materials while we review the request. Do not discard, alter, wash, wear, repair, or return the product unless our support team provides written instructions.

18. Incorrect or Missing Products

If your shipment contains an incorrect product, incorrect size, incorrect color, or is missing an item, contact us at [email protected].

Include your order number, a description of the issue, and clear photographs of the received products and package contents.

We will compare the submitted information with the order and fulfillment records and provide the appropriate next steps.

19. Order Changes and Cancellations

Because some products may enter preparation or production shortly after an order is submitted, order changes and cancellations are not guaranteed.

To request a change or cancellation, contact us as soon as possible at [email protected].

We may be unable to change or cancel an order after it has entered:

Production
Processing
Fulfillment
Packaging
Carrier transit

A cancellation or modification is valid only after it has been confirmed by our support team in writing.

20. Return Request Process

Customers must contact us before returning any product. Do not send a product to the business address or any other address without written authorization and return instructions.

To request a return, contact [email protected] and provide:

Your full name
Your order number
The product involved
The reason for the requested return
Relevant photographs when requested

Return eligibility, the applicable return request window, product-condition requirements, return shipping responsibility, exclusions, and refund conditions are explained in our separate Return and Refund Policy.

Submitting a return request does not automatically mean that the return has been approved.

21. Return Request Response Time

We aim to provide an initial response to a return request within 1–2 business days during our published customer support hours.

Additional time may be required if we need further photographs, order information, carrier records, or confirmation from a production or fulfillment provider.

22. Return Processing Time

After an authorized return is delivered to the approved return location, please allow approximately:

3–5 business days for return inspection and processing

During this period, the returned product may be inspected to confirm:

The correct product was returned.
The return was sent within the authorized timeframe.
The product meets the applicable return-condition requirements.
All required components, tags, or packaging are included when applicable.
The product is eligible for the requested resolution.

The return processing period begins after the authorized return has been recorded as delivered to the correct return location. Carrier transit time for the return shipment is not included in the 3–5-business-day processing period.

23. Refund Processing Time

If a return or refund request is approved, please allow approximately:

5–7 business days for us to initiate the approved refund

Refunds are generally issued to the original payment method used for the order.

After we initiate the refund, the payment provider or financial institution may require an additional 5–10 business days to post the funds to the customer’s account. The exact posting time depends on the payment provider and is outside our direct control.

Customers will normally receive an email notification after an approved refund has been initiated.

Original shipping charges and return shipping costs may be non-refundable unless the return results from an incorrect, defective, or damaged product for which we are responsible, or unless otherwise required by law.

24. Shipping Charges for Returns

Responsibility for return shipping costs is determined under our Return and Refund Policy.

Unless the return is caused by an incorrect, defective, damaged, or materially misrepresented product for which we are responsible, the customer may be responsible for return shipping costs.

Do not purchase return postage or ship a product before receiving written instructions from us. We are not responsible for unauthorized returns, returns sent to an incorrect address, or return services purchased without approval.

25. Exchanges and Replacement Shipments

Availability of exchanges or replacements depends on the circumstances, product availability, and our Return and Refund Policy.

If a replacement is approved, it may require a new processing period before shipment. The customer will receive replacement tracking information when available.

Replacement delivery estimates begin after the replacement order has completed processing and been transferred to the carrier.

26. Freight Forwarding Services

Our supported shipping area is limited to eligible United States addresses.

If a customer sends an order to a freight forwarder, package-forwarding company, reshipper, hotel, temporary address, or third-party receiving service, our responsibility is limited to delivery to the address entered during checkout.

We are not responsible for loss, damage, repackaging, delay, additional shipping charges, customs processing, or delivery failure occurring after the original order has been delivered to the forwarding or receiving address.

27. Business Address and Return Address Notice

SMITH VENUS MARIE is an online retail business.

Our business address is:

SMITH VENUS MARIE LLC
18706 Tuscanooga Rd, Groveland, FL 34736, US

This address is provided for business identification and correspondence purposes. It is not necessarily a public retail location, customer service counter, fulfillment center, or authorized return address.

Do not visit this address for customer support and do not send returns to this address unless our support team has specifically authorized the return and confirmed the correct return address in writing.

28. Customer Support

SMITH VENUS MARIE provides customer support exclusively through email and the contact form available on our Contact Us page.

Email: [email protected]
Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM ET

We do not currently provide customer support by telephone, live chat, social media direct message, or in-person visit.

When contacting us about an order, please include your full name, order number, email address used during checkout, and a clear description of the issue.

We aim to provide an initial response within 1–2 business days. Messages received outside our support hours, on weekends, or on United States public holidays will be reviewed during the next available business period.

29. Policy Changes

We may update this Shipping Policy to reflect changes in shipping rates, service areas, carrier operations, business practices, legal obligations, or fulfillment procedures.

Changes will be published on this page with an updated revision date. The shipping terms displayed at the time an order is placed will generally apply to that order unless a change is required by law or is more favorable to the customer.

30. Shipping Policy Summary

Shipping destination: United States only
Orders of $75.00 or more: Free Standard Shipping
Orders below $75.00: $5.99 Standard Shipping
Processing and handling time: 3 business days
Estimated carrier transit time: 2–8 business days
Estimated total delivery time: 5–11 business days
Initial customer support response: 1–2 business days
Return inspection and processing: 3–5 business days after an authorized return is delivered
Refund initiation: 5–7 business days after approval
Financial institution posting time: An additional 5–10 business days may be required
Customer support: Email and contact form only

31. Contact Information

Questions concerning shipping, tracking, delivery, returns, or refunds may be submitted through our Contact Us page or by email.

Store Name: SMITH VENUS MARIE
Business Name: SMITH VENUS MARIE LLC
Email: [email protected]
Business Address: 18706 Tuscanooga Rd, Groveland, FL 34736, US
Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM ET